COA Licensing Client Services Associate II. No deje pasar esta ocasión, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción. COA Licensing experience requiredICON is a integral healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
About Mapi Research Trust Mapi Research Trust, part of ICON's Commercialization and Outcomes division, is an independent, not-for-profit organization specializing in Clinical Outcome Assessments (COAs) and patient-reported outcomes. For over 30 years, Mapi Research Trust has supported the global scientific community by collecting, managing, and distributing COA information. We represent the developers of more than 800 COAs and provide licensing and translation services to organizations worldwide. The Role As a COA Licensing Client Services Associate II, you will be responsible for supporting clients seeking to license and implement Clinical Outcome Assessments in research studies and clinical practice. You will manage client requests, prepare proposals, coordinate project activities, and ensure the successful delivery of licensing and translation services.

Key Responsibilities
Serve as the primary contact for clients seeking COA licensing and translation services. Understand client requirements and prepare accurate proposals, timelines, and budgets. Provide high-quality customer service through regular communication and support. Coordinate with internal teams to deliver licensing and translation services.



Monitor project progress and ensure deliverables are completed on time and to quality standards. Participate in client meetings and internal project discussions. Support negotiations and discussions with clients when required. Identify opportunities for process improvement and support special projects as needed. Requirements Minimum 3 years of experience in client services, project management, or another client-facing role. Experience with COA/eCOA licensing, translation, or linguistic validation projects preferred. Strong organizational and project management skills. Excellent communication and customer service skills. Analytical mindset with strong problem-solving skills. Ability to work independently and as part of a global team. Professional proficiency in English, both written and spoken. Good working knowledge of Microsoft Office applications. Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & BenefitsICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Competitive base salary and performance related incentivesHealth and wellbeing programmes including medical, dental, and vision coverage where applicableRetirement and pension plansLife assurance and disability coverageEmployee assistance programmes and wellbeing resourcesLearning and development opportunities through structured training and career pathwaysBenefits may vary depending on role and location.
We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
Romania, BucharestType: Full time

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