Qatium is the AI Water Platform for utility operations. We help utilities visualize networks, simulate decisions, and optimize performance — tackling one of the world’s most urgent challenges: up to 50% of clean water is lost before it reaches the tap. Our mission is to make water infrastructure smarter, more resilient, and more efficient, giving utilities full visibility and control in a seamless digital environment. We are looking for a talented, results-driven Customer Success Manager to help our customers succeed and grow with Qatium. Customer Engagement & Onboarding: Lead smooth onboarding experiences and training sessions that help customers get value from Qatium from day one. Relationship Management: Build strong, trust-based relationships with customers and partners, guiding them through challenges and supporting long-term success. Champion customer needs internally, working with Product, Sales, Support, and Marketing to improve the customer experience and create success stories. Customer Support Coverage: Provide backup support when needed, ensuring customer questions are answered in a timely and thoughtful way. Experience 4+ years in Customer Success, Account Management, or a similar role, ideally with B2B clients. Experience with AI-powered, data-driven, analytics,



automation, or technically complex software products. Stay up to date with AI developments and enjoy testing new tools, models, or use cases. Skills Proficient with CRM or CS tools such as HubSpot, Salesforce, or Gainsight. Analytical, organized, and comfortable working with data, reporting, and account health metrics. Language Excellent communication skills in English and Spanish, both at native or near-native level. Location Based in Spain, working remotely. Bonus, but essential to learn on the job Experience designing and delivering training programs, both live and self-paced. Comfortable discussing technical concepts such as APIs, SDKs, GIS, SQL, or AI-enabled workflows. Work on something that matters Help solve a integral challenge with real-world impact: improving how water is managed at scale. Remote-first by design Work from anywhere with autonomy and flexibility. Strong team Collaborate with talented people who care about quality, move fast, and support each other. Growth Access learning budgets, language platforms, and resources to keep improving your craft. Time to recharge Enjoy your holidays from wherever you call home.

📌 CSM Manager (España)
🏢 Qatium
📍 España