Overview

Integral SaaS Scale-up | $28M Series B Investment

Barcelona | Hybrid, 4 days in-office (Aticco Urquinaona, Rda. de Sant Pere, 52, Eixample, 08010)

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel to big players like Nokia , Glovo and Revolut . Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams ' communication where every professional can engage in more productive and meaningful conversations.

A challenge ahead: CloudTalk's Finance Team is growing, and we're looking for a Deal Desk Manager to architect and own the deal-execution process. This is a founding role within the function. We need a senior professional who has the experience to build the Deal Desk from scratch and the "roll-up-your-sleeves" attitude to manage the day-to-day operations. You will be the critical bridge between Sales, RevOps, and Finance, ensuring our growth is backed by operational excellence and clean data.

Responsibilities

- Build the Blueprint - You will define the workflows, approval matrices, and "rules of engagement" for how deals are structured and closed
- Guard Revenue Integrity - You 'll ensure that every contract signed is commercially sound, properly documented, and ready for seamless billing




- Drive System Order - You will be the primary person responsible for ensuring our CRM and Billing data is 100% accurate, eliminating the "fix it later" culture

What you 'll work on

- FunctionArchitecture: Design and implement the end-to-end Deal Desk framework, including the "Quote-to-Cash" workflow and deal approval levels
- Billing Ownership: Take a hands-on lead in setting up billing for complex or non-standard deals, ensuring 100% accuracy between the signed contract and our financial systems
- Billing System Optimization: Proactively identify billing bottlenecks and operational inefficiencies; lead the design and implementation of system and process improvements to ensure a scalable, automated, and error-free billing engine
- Deal Governance: Act as the final "Quality Gate" for all deals. For smaller deals, you will review and approve; for larger deals, you will actively help structure them
- Contracting & Pricing: Review and approve all amendments to pricing and contract terms, ensuring they align with CloudTalk 's financial guidelines and legal requirements
- System Integrity: Clean up and maintain the "source of truth" in our systems. You will ensure that errors are caught and corrected before a deal is closed, not after
- Sales Enablement:



Educate the Sales team on deal structuring best practices to improve the quality of submissions and reduce friction during the closing process
- Cross-functional Liaison: Work closely with Finance (for billing), RevOps (for systems), and Sales (for velocity) to resolve roadblocks

What we are looking for

- The "Builder" Experience: 5+ years of experience in Deal Desk or Sales Operations. We value candidates who have helped a company transition from "manual/messy" to "structured/scalable."
- Operational Rigor: You have a low tolerance for "messy" data. You are someone who enjoys bringing order to chaos and making sure every field in the CRM is exactly where it should be
- SaaS Expertise: Deep understanding of SaaS commercial terms, subscription billing models, and common pitfalls in software contracting
- Assertive Partnering: You can hold your ground with Sales teams to ensure quality, while still being a "problem solver" who helps them get deals across the finish line
- Technical Proficiency: Strong experience with CRM systems and an understanding of how they talk to billing/accounting software
- Proactive Personality: You don 't wait for a manual; you write it. You are eager to improve our reporting and planning maturity by ensuring the data going in is perfect.

Why you will love to be a CloudTalker

Growth: 1-1 Coaching sessions with our resident communications advisor

Flexibility: Unlimited Paid Time Off, Volunteering Days, Flexible working hours, Home office budget, MacBook for work

Well-being: Recharge Fridays once per quarter, Fitness Allowance

Connectedness: Referral bonuses, Virtual & physical team buildings, Company merchandise

What to expect from the hiring process

- Interview wi

📌 Deal Desk Manager (España)
🏢 CloudTalk
📍 España