About Frontiers At Frontiers, our purpose is simple yet ambitious: to make science open. We believe open science empowers the integral scientific community to accelerate discovery and develop the solutions needed for healthy lives on a healthy planet. We are one of the world's largest and most influential open-access research publishers. Every article we publish is peer-reviewed and quality-certified, ensuring research is accessible to everyone, everywhere. To date, Frontiers research has been viewed over 4 billion times, demonstrating the real-world impact of science without barriers. Joining Frontiers means being part of a global, mission-driven organization at the intersection of science, technology, and innovation
- working alongside passionate colleagues who care deeply about advancing knowledge for the benefit of society. To learn more about our impact and culture, please watch this video What is Frontiers Mission? Our mission is to make science open
- so that scientists can collaborate better and innovate faster to deliver the solutions that enable healthy lives on a healthy planet. Research is the foundation of modern society and it's thanks to advances in science that we enjoy longer, healthier and more prosperous lives than ever before in human history. We want to make science even more powerful by ensuring it is openly available. This way, society will be able to generate more knowledge and accelerate innovation, health and prosperity for all. Peer Review is a key step in publishing scientific research. Before an article is published,



it's reviewed by experts in the field to ensure the research is high-quality, valid, and trustworthy. You will be contributing to making Science Open by ensuring the rapid dissemination of high quality and valid articles. Ensuring a timely and thorough review process for all submitted manuscripts within a portfolio of journals or journal sections and providing professional customer service to our authors, reviewers and editors, assisting them through the process and supporting them with their queries. Monitoring and guiding articles through the peer review process using our online system. Checking quality, ensuring that the review process is fair and follows our standards. Reaching individual and team goals, while always aiming to improve how we work and raise the bar Experience in a role where exceptional customer service (both internal and client) has been your key priority Ready to embrace AI
- we are currently implementing new tools to help us in our mission and you will have the opportunity to be part of project teams to spearhead this transition Exceptional English language skills
- spoken & written We prioritise office presence and emphasise in‐person collaboration, but also offer appropriate adjustments where needed, in line with company policy. Benefits & Perks Extra wellbeing days on top of your annual leave allowance 24/7 confidential Employee Assistance Programme (wellbeing, mental health, legal & financial support) Learning & development support via the Frontiers Learning Hub

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