Описание Scopely is a video game and interactive entertainment company that creates, develops, publishes, and live-operates games across mobile, web, PC, and console. Pokémon GO, and other games, and its proprietary technology platform is Playgami. Run diagnostics, assess impact, prioritize support requests, and own them through resolution with timely, empathetic communication Troubleshoot workstation, connectivity, identity, and workplace technology issues across macOS, Windows, iOS, and Android Administer and improve support processes, identifying opportunities to streamline, automate, and enable self-service Apply security best practices, focusing on data integrity and malware protection for workstations Produce technical documentation, runbooks, standards, and knowledge-base content Research and recommend innovative, automated approaches to system administration tasks that scale with company growth Support the AV/VC platform (Zoom) At least 5 years of related IT support or service desk experience Experience with macOS,



Windows, iOS, Android, peripherals, business applications, and workplace technology Working knowledge of Google Workspace, Microsoft 365, Okta, JumpCloud, Zoom, endpoint management, and identity/access controls Hands-on experience with Jira Service Management or a comparable platform Experience with scripting and delivering process improvements or automation Strong English language skills Decision-making, time management, planning, communication, and end-user service skills Будет плюсом: experience with Jamf Pro, Meraki, NinjaOne/NinjaRMM, or similar platforms, experience building prototypes, test cases, or small automation solutions, relevant IT service management, cloud, endpoint, or security certification The role involves access to sensitive or confidential employee or customer PII and/or company financial information;

📌 It Support Technician For Video Games (España)
🏢 Scopely
📍 España