At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn't just in the hands of big brands – we need to try to help small businesses and creative individuals too.

Job Description
At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn't just in the hands of big brands – we need to try to help small businesses and creative individuals too. As an Account Manager, Customer Success, you'll own the commercial and strategic health of a portfolio of Pencil accounts — the roadmap of what's next, the relationship with key stakeholders, and the confidence that someone at Pencil is thinking ahead on their behalf. You'll work in lockstep with your Customer Success Technical Manager counterpart, who owns the day-to-day platform experience, while you own the account's trajectory: expansion, renewal, and the story we tell the client about where the partnership is heading.

Key responsibilities
Own the day-to-day commercial and strategic health of a portfolio of accounts, building trusted relationships with the stakeholders who hold the budget and the renewal decision.



Build and run the account's cadence — QBRs, roadmap conversations, and renewal timelines — supporting in helping bring a clear narrative on where the partnership is heading and why. Partner closely with your CST counterpart so nothing falls in the gap between the platform and the account — support patterns feed your account plan, and your account strategy shapes what CST prioritizes. Your background 3-5 years of experience in customer success, account management, or client‐facing commercial roles, ideally in SaaS, advertising, or marketing tech. Candidates must have experience managing 3–7 client accounts simultaneously, with strong organisational and account management skills. Comfortable operating one layer up from the tool — thinking in terms of account strategy, commercial structure, and stakeholder relationships rather than platform mechanics. Familiarity with subscription‐based business models and a genuine curiosity about how generative AI is changing marketing and creative workflows. You take ownership of your accounts end-to-end: you don't wait to be asked, you bring net‐new thinking to move things forward. You care about polish — the decks, trackers, and materials you send a client are complete and considered before they land in an inbox. QBR and account plan quality and cadence — consistently delivered, on time, and grounded in a clear narrative. Benefits 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme Health insurance / private medical cover Remote
- work from anywhere in your home country Adaptable working hours

📌 Account Manager (España)
🏢 Pencil
📍 España