~1. Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately. ~2. Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures. ~3. Help and support with testing products; and report the results to your line manager. ~4. Maintain and develop the company's CRM system by insuring all data relating to customers and support tickets are accurate and up to date. ~5. Attend regular training and meetings to maintain and expand knowledge and performance level. ~6. Understand and strive to meet or exceed targets while providing excellent consistent customer service. Competences ~1. A good team player who is able to work with other team members to achieve team targets ~2. Good communication skills as well as interpersonal skills to understand customers' needs and meet their expectations ~3. Positive attitude towards work ~4. High integrity ~5. A demonstrable passion for Information Technology ~6. Fluent in Mandarin, both written and verbal ~7. Fluent in English and Spanish, both written and verbal.

📌 Technical Support Engineer (España)
🏢 Hikvision Iberia
📍 España