Salary Range €70,000.00
- €130,000.00

Job Description
Summary Our ambition at Novartis is to be a recognized leader in Data, Analytics, AI & Platforms (DAP). Within Marketing Platforms, DAP is setting up a new content platform’s product team to implement and manage platforms which support the end‑to‑end content journey for international, region and countries (IRC) to support and drive the commercial, medical and value & access activities. Associate Director, Customer Success & Business Operations Location Barcelona, Spain

Job Description
As Associate Director, Customer Success & Business Operations, you will design, run and continuously improve the product operating model across the Content Platforms ecosystem. You will work closely with Data, Analytics, AI & Data Science, CLS, Medical, Value & Access, IRC, S&G;, DDIT, BSI and partner teams to scale content platform solutions across the commercial and medical value chain.

Key Responsibilities
Own and improve the operating model: Design and continuously enhance ways of working across intake, prioritisation, delivery, release, adoption and support. Drive adoption and value: Define and track OKRs and KPIs to ensure content platforms are adopted, used effectively and delivering measurable business impact. Lead training and enablement: Create scalable training strategies, playbooks and guidance materials that help users succeed. Manage change and rollout: Lead communication, engagement and rollout plans for new features and platform enhancements. Bring user feedback into product decisions: Manage feedback and feature request processes, translating insights into backlog inputs and continuous improvement actions. Lead and develop teams:



Support and coach a multidisciplinary team including regional customer success, analytics, librarian and product operations colleagues. Manage budgets and partners: Own the team budget and co-manage relationships with DD⁢, external vendors and service providers. Stay current: Keep up to date with emerging thinking and best practices in marketing platforms and content operations. Minimum Requirements Degree qualification in business, technology or related field. 5+ years of experience in a product development team and operations management and execution. 3+ years of experience managing and coaching people. Strong process, project management and stakeholder management skills. Experience working across cultures, regions and time zones. An interest in marketing platforms, content operations and digital transformation. Benefits & Rewards Expected Annual Base Salary Range for role: 70,000.00
- 130,000.00 EUR Annual. In addition to your base salary, you may be eligible for a performance-based bonus depending on certain performance parameters. You may also receive long-term equity awards granted at group level. In addition, you will receive competitive benefits in kind, such as insurance plans, retirement plans, wellbeing resources, global recognition programs, versátil and hybrid working options, and minimum 14 weeks paid parental leave. Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics. Commitment to Diversity & Inclusion Novartis is committed to building an outstanding, inclusive work environment and diverse teams that are representative of the patients and communities we serve.

📌 Associate Director, Customer Success (Sabadell)
🏢 Novartis
📍 Sabadell