SWOT Hospitality is seeking an experienced and service-oriented Front Office Manager for Nirema Samos Hotel & Spa – MGallery Collection by Accor to lead the Front Office team and oversee all front desk operations, ensuring a seamless and personalized guest experience in line with the standards of luxury hospitality. The idóneo candidate will be a confident and approachable leader with a strong background in upscale or luxury hotels, excellent organizational skills, and a genuine passion for guest relations. The successful candidate will play a key role in creating memorable guest experiences while ensuring operational efficiency, team performance, and high levels of guest satisfaction.

Key Responsibilities
Oversee all Front Office operations, including reception, guest relations, arrivals, departures, and concierge services, where applicable. Ensure the delivery of exceptional, personalized service in accordance with the hotel's luxury standards and MGallery Collection brand positioning. Lead, supervise, train, and motivate the Front Office team, fostering a culture of professionalism, teamwork, and service excellence. Ensure a smooth and efficient check-in and check-out process, anticipating guest needs and exceeding expectations. Handle guest inquiries, special requests, feedback, and complaints promptly and professionally. Monitor guest satisfaction, online reviews, and service performance, implementing initiatives to continuously improve the guest experience. Manage room allocations, VIP arrivals, special occasions, and guest preferences in coordination with other departments. Work closely with Reservations, Housekeeping, Food & Beverage, and other operational teams to ensure seamless communication and coordination. Monitor occupancy, room availability, and front office performance, supporting revenue optimization and upselling initiatives. Oversee the accurate management of guest profiles, billing, payments,



and daily operational reports. Ensure compliance with hotel policies, data protection requirements, health and safety regulations, and brand standards. Prepare staff schedules, manage departmental resources, and contribute to budget control and operational planning. Support the implementation of Standard Operating Procedures (SOPs) and maintain consistent service standards throughout the guest journey. Act as a role model for the team, demonstrating professionalism, discretion, and a strong commitment to luxury hospitality. Previous experience as a Front Office Manager or in a senior Front Office supervisory role, preferably in a luxury or upscale hotel. Strong knowledge of front office operations, hotel procedures, and guest relationship management. Experience with Property Management Systems (PMS); knowledge of hotel systems used within Accor is an advantage. Proven leadership skills and the ability to motivate, develop, and manage a team effectively. Excellent communication, interpersonal, and problem-solving skills. Strong organizational skills and attention to detail. A guest-focused mindset with the ability to anticipate needs and deliver personalized service. Good understanding of room inventory, occupancy management, upselling, and revenue optimization. Fluency in English; knowledge of Greek and additional languages will be considered an advantage. Professional appearance, positive attitude, and the ability to remain calm under pressure. Flexibility to work shifts, weekends, and public holidays according to operational requirements. Willingness to relocate to Samos for the duration of employment, if required. A professional and collaborative working environment within an international hospitality group. Competitive remuneration package based on experience and qualifications. Opportunities for professional development and career progression. Accommodation . The opportunity to contribute to a distinctive luxury hospitality concept and create memorable guest experiences.

📌 Front Office Manager Nirema Samos Hotel
🏢 SWOT | Simple Way Of Tourism
📍 Samos