About the role
As a Customer Onboarding Specialist at Amenitiz, you are one of the first people a new customer works with after signing. Your role is to guide independent hoteliers and property owners through the platform, ensure they launch with confidence, and set them up to get real value from day one.
This is a hands‑on, customer‑facing role with direct and visible impact on product adoption and customer satisfaction. You will work closely with your Team Lead and teammates, following clear processes while developing your expertise in SaaS and customer experience.
Your missionGuide new customers through the onboarding process, ensuring a smooth and confident launch on the Amenitiz platformTrain hoteliers in a practical and engaging way, helping them become autonomous and self-sufficient usersBuild strong relationships with your assigned customers and contribute directly to their satisfaction and retentionServe as a reliable point of contact during onboarding
- understanding customer needs and helping them find the right solutionsCollaborate closely with your Team Lead and teammates to deliver a consistent,



high-quality onboarding experienceShare customer feedback and observations with the team to continuously improve how we onboard new clientsAbout youNative French speaker and proficiency in English. Spanish is a plus.1+ years of experience in a customer-facing role; travel tech background is a strong plusYou explain complex topics clearly and adapt your communication style to different customers and contextsCurious, proactive, and comfortable asking for feedback and supportOrganised and reliable, with a genuine interest in growing your skills in a team environmentProficient in Excel; familiarity with tools such as Stripe, Notion, Intercom, or Zendesk is a plusOur offerCompetitive salary with performance-based incentivesStock options with a progressive vesting scheduleComprehensive health insurance25 days of holidays from day one, rising to 28 after your first year and 30 after two years€10 a day for lunch through our virtual canteen, Kombo, every day you work from the officeFlexible benefits
- save on meals, childcare, transportation, and training with our tailored remuneration optionsOn-demand salary access
- no need to wait until the end of the monthAny book, purchased for you, plus access to a shared team libraryAn international team of 35+ nationalities based in one of Europe's leading tech hubs

📌 Customer Onboarding Specialist (Barcelona)
🏢 Amenitiz
📍 Barcelona