Reference No: 3504

Office Type: Office

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding general leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Role Summary

We are looking for an experienced HR professional to join our team as a trusted advisor and key partner to customers, managers, and stakeholders across an international environment. In this role, you will lead complex HR service delivery activities, build strong customer relationships, drive continuous improvement initiatives, and contribute to service excellence. You will play a pivotal role in ensuring high-quality HR support, managing stakeholder expectations, resolving complex issues, and supporting the ongoing development of team members. Professional proficiency in Spanish, Portuguese, and English is essential to effectively support our diverse customer base and collaborate across multiple markets.

Your Responsibilities





- Manage complex customer requirements and expectations, driving customer satisfaction through proactive engagement and supporting long-term partnerships.
- Build and maintain strong relationships with customers and senior stakeholders and act as a trusted advisor on HR operational matters.
- Own complex HR service delivery processes and cases, providing expert guidance on HR policies, procedures, and best practices.
- Ensure service quality, compliance, operational excellence, and SLA achievement.
- Coordinate activities across multiple stakeholders and functions.
- Lead HR-related projects, process improvement initiatives, and transformation activities.
- Drive process standardisation, operational excellence, and implementation of new HR solutions and service enhancements.
- Provide expert advice to clients and managers on HR topics and recommend solutions aligned with business and customer needs.
- Facilitate workshops and stakeholder discussions and support organisational decision-making through HR expertise.
- Handle complex customer and employee escalations, lead resolution of service-related issues, perform root cause analysis, and implement corrective actions.
- Support quality improvements and risk mitigation activities.
- Provide day-to-day leadership and support to team members, including onboarding, performance and development discussions.
- Monitor workload distribution and team effectiveness

📌 Senior HR Service Partner | Spain (Granada)
🏢 Zalaris
📍 Granada