L2 Application Support Engineer (Banking) We are still looking for the very Top Talent and we would be delighted if you were to join our team More in details, UST is a multinational company based in North America, certified as a Top Employer company with over 35,000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. What are we looking for? We are looking for a Second-Line IT Service Support Specialist / Account Opening Application Support Specialist across the project of the client from the banking sector. Main tasks and accountabilities will be:
- Provide first-line and second-line technical support to users of the Document Management applications, resolving issues related to system functionality, performance, and data integrity.
- Troubleshoot and resolve technical issues reported by users, either remotely or on-site, and escalate application bugs to the development team for resolution.
- Configure and test new accounts, products, and services within the Document Management applications, ensuring they meet business requirements and are properly integrated with existing systems.
- Verify and validate data entered into the Document Management applications, ensuring accuracy, completeness, and compliance with regulatory requirements.
- Assist users with queries related to the use of the Diamond application, including training and guidance on new features and functionality.
- Identify opportunities to improve the efficiency and effectiveness of the account opening process and work with stakeholders to implement changes and enhancements.
- Generate reports and analyses of data to identify trends, issues,



and areas for improvement in the use of the Document Management applications.
- Ensure the application is available, stable, and performing as expected.
- Coordinate with development teams for new feature implementations, updates, or bug fixes.
- Collaborate with other IT teams, such as infrastructure or security, to ensure the application meets required standards, including Java version updates or JBoss version updates.
- Monitor and report on application performance, identifying areas for improvement.
- Develop and maintain documentation, procedures, and training materials for the application.
- Maintain and enhance existing runbooks, SOPs, and recovery guides for common scenarios.
- Recommend improvements to increase system resilience, observability, and mean time to repair (MTTR).
- Propose and contribute to long-term solutions that reduce ticket volumes and prevent recurrence.
- Participate in Post-Incident Reviews and document findings with actionable recommendations.
- Discuss document management topics on a daily basis as part of the CLC team.
- Be familiar with IBM content management applications, such as FileNet and application servers like WebSphere.
- Understand and debug FileNet workflows.
- Participate in the design of new solutions and features.
- Assist the bank in meeting CSSF requirements by adding new controls on database or application layers.
- Understand and create UC4 jobs.




- Write shell scripts. What UST expects from you?
- Bachelor s degree in Computer Science, Information Technology, or equivalent qualification.
- 3 5 years of proven experience in second-line IT support, ideally within a private banking or wealth management environment.
- Strong technical skills, including proficiency in:
- Linux
- Oracle databases
- Enterprise software applications
- Strong analytical mindset with a structured problem-solving approach.
- Calm and decisive under pressure.
- Excellent written and verbal communication skills in English (business fluency required).
- Ownership-driven with high reliability and precision.
- Excellent communication and interpersonal skills, with the ability to work effectively with users, stakeholders, and technical teams.
- Methodical and analytical approach to problem-solving, with strong attention to detail and a patient, customer-focused mindset.
- Ability to work under pressure, prioritize multiple tasks, and meet deadlines in a fast-paced environment.
- Familiarity with ITIL processes:
- Incident Management
- Problem Management
- Change Management
- Event Management Technical knowledge considered an advantage:
- FileNet (ACCE, IBM Navigator).
- Oracle (PL/SQL, Procedures, Functions, etc.).
- WebSphere (basic administration).
- AWA (UC4 Automatic Workload Automation), basics of job creation workflows.
- JBoss (basic understanding).
- Octopus Deploy (deployment basics).
- Java (basic language knowledge and familiarity with modern tools).
- Shell scripting.
- Linux.
- Basic understanding of containerization (Kubernetes). Additional details:
- Shift-based operational rol

📌 Application Support Engineer (Madrid)
🏢 Ust
📍 Madrid