Job Description

As Front Office intern, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being an SLS ambassador:

- Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.

- Greet and assist guests in a warm, courteous, and professional manner.

- Handle credit transactions, ensuring the accuracy of guest billing.

- Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.

- Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.

- Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.

- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.

- Ensure all telephone calls are answered as quickly and efficiently as possible.

- Report any issues to the correct department and check to ensure the work has been completed.

- Ensure that the reception and public areas are clean, tidy, and presentable at all times.

Qualifications





- You´re studying a bachelor´s/master´s degree in hospitality or a related field

- You have the possibility to sign an agreement with your school for a period of preferably 6 months

- Someone who understands, celebrates, and embraces the SLS brand values.

- Ability to multitask and work in a fast-paced environment.

- Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.

- Excellent verbal and written communication skills. Fluent in Spanish and English.

- You make people feel good - your team, guests, and colleagues alike. You make a positive impact.

- You learn quickly and adapt to SLS’s unique culture.

- You are humble and open to ideas. We leave our ego at the door and help get things done.

- You’re up for doing things differently and trying (almost) everything once.

- You want to be part of a team that works hard, supports each other, and has fun along the way.

Additional Information

What's in it for you...

- The opportunity to be part of an innovative, fast-growing, international group that’s committed to not just building new hotels but building a integral brand.

- The chance to challenge the norm and work in an environment that is both creative and rewarding.

- Become part of a team that’s very passionate about creating great hospitality experiences.

📌 Front Office Intern (Barcelona)
🏢 Sls
📍 Barcelona