MSC Cruises in Valencia, Spain seeks a WFM Real-Time Specialist to optimize live performance across inbound sales, outbound telesales, and service teams. You will turn real-time data into actionable decisions, collaborating with Operations, Team Leaders, and Integral WFM teams to meet commercial and operational targets.
The role involves intraday staffing, cross-language coordination, and real-time dashboards to drive efficiency and accuracy in a dynamic, international environment.