Helpdesk Senior Associate - French

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Senior Associate-French to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Senior Associate - Full Time

Location: Remote

Requirements

- Availability to work 45 hours per week
- Advanced English or Spanish & Require French Language
- Looking to work in IT Environment
- 6 months of experience in Customer Service

We Offer

- Competitive salary
- Grocery Tickets
- 12% of base salary
- 30 days of christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year- Medical insurance (You and your family)- Life insurance
- Dental Insurance




- Discounts with selected Optics
- Opportunity to grow in the company

Activities

- General L1 support for hardware and MS Office packages
- Advance technical support for in-house applications and developments
- Answer technical support calls providing and escalating to other support groups
- Provide support based on email generated requests or reports
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

#LI-LATAM

Helpdesk Senior Associate - French

#J-18808-Ljbffr

📌 Helpdesk Senior Associate - French (Castilla-La Mancha)
🏢 NTT America
📍 Castilla-La Mancha