About ADM Value Barcelona

ADM Value Barcelona is an international Business Process Outsourcing (BPO) company and part of the TESSI Group. We work with leading international brands to deliver high-quality customer service and outstanding customer experiences.

We are currently looking for German-speaking Customer Service Specialists to join an exciting project supporting customers planning their visit to a world-renowned theme park.

If you enjoy helping people, solving problems and providing excellent customer service, this could be the perfect opportunity for you

Your Role

As a German-speaking Customer Service Specialist, you will be the main point of contact for customers seeking information and assistance with their bookings and visits to a major theme park in Paris.

Your main responsibilities will include:

- Customer Support: Handle incoming customer enquiries in German and provide friendly, professional and efficient assistance.

- Reservations Management: Assist customers with booking enquiries, reservation details, modifications and cancellations in accordance with established procedures.

- Information & Guidance: Provide accurate information about park tickets, opening hours, attractions, shows, available services and visitor experiences.

- Visit Planning: Help customers prepare for their visit by answering questions and providing relevant information to make their experience as smooth as possible.

- Problem Solving: Identify customer needs, resolve enquiries and handle complaints with empathy and a solution-oriented approach.

- Customer Experience: Ensure a high level of customer satisfaction through clear communication and a professional, customer-focused attitude.

- CRM & Documentation: Record customer interactions and update relevant information in the internal systems.

- Quality & Compliance:



Follow internal procedures, quality standards and data protection requirements.

Your Profile

We are looking for a customer-oriented individual with excellent communication skills and a genuine interest in helping others.

What we are looking for:

- German: C2 level, both written and spoken.

- Communication Skills: Excellent verbal and written communication skills.

- Customer Orientation: A positive attitude and a strong commitment to delivering an outstanding customer experience.

- Problem-Solving Skills: Ability to understand customer needs and find appropriate solutions efficiently.

- Digital Skills: Comfortable using computers, CRM systems and digital customer service tools.

- Teamwork: Ability to collaborate effectively in an international and multicultural environment.

- Flexibility: Willingness to work according to the project's shift schedule.

Previous experience in customer service, reservations, hospitality or a contact centre is an advantage, but candidates with the right attitude and communication skills are also encouraged to apply.

What We Offer

- Permanent employment contract from the start.

- Full-time position of 39 hours per week.

- 32 calendar days of annual leave, in accordance with the applicable collective agreement.

- A structured onboarding and training programme.

- The opportunity to work on an exciting international customer experience project.

- A multicultural working environment in Barcelona.

- Opportunities to develop your customer service and communication skills.

- A supportive team and a dynamic working environment.

Working Schedule

- Working days: Monday to Saturday.

- Opening hours: 9:15 a.m. to 7:30 p.m.

- Shift system: Two rotating shifts within the project's operating hours.

- Weekends off: Two full weekends off per month, guaranteed.

📌 German-Speaking Customer Service Specialist – Reservations (Barcelona)
🏢 Adm Value Barcelona
📍 Barcelona