Job Category : FSE TSE

Requisition Number : ONSIT

Posted : October 8, 2026

Full-Time

Locations

Showing 1 location

Description

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun

OPPORTUNITY SUMMARY

The AV On-Site Service Engineer in Philadelphia, PA will provide daily on‑site support of audiovisual (AV), IT and related systems. This position will also function as a service escalation point providing technical guidance and assistance to the client personnel, Cenero Project Management and Subcontractors as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide support of audiovisual, videoconferencing, and IT systems.

Diagnose/ adjust/ repair and/or elevate audiovisual, videoconferencing, and IT related systems.

Configure & deploy equipment for various applications as necessary.

Provide end‑user support including concierge system assistance and meeting support.

Develop a professional environment which includes rapidly building technical credibility with the Client while providing exemplary Customer Service

Professionally represent Cenero with Senior‑level Clients showing empathy, patience, and competence.

Clearly and concisely communicate complex technical concepts to peers, client, and management.

Maintain new technology awareness through continuing education, training, seminars, reading.

Help with coordinating all aspects of new designated projects at Customers facility including:





Assist with communications between Cenero and the customer

Help coordinate new project scheduling between Client and Cenero Operations Manager.

Attend applicable new project meetings representing Cenero

Professionally represent Cenero at all times to the Customer and other Contractors

Conduct site surveys for new business opportunities when appropriate

Assist Cenero Operational teams with installations and troubleshooting, as required.

Function as Cenero’s final “quality control” inspector to ensure all project work meets or exceeds the design specification.

Accurately maintain Customer’s Service Ticket information in Cenero’s CRM

Maintain accurate time sheet information.

Other duties as assigned when deemed appropriate.

SUPERVISORY RESPONSIBILITIES

Manage all aspects of assigned service tickets from creation through resolution. Position does not directly manage personnel.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelor's degree (B.S.)



in Engineering and two+ years Customer Service experience or five+ years AV related Service experience; or equivalent combination of education and experience.

Detailed working knowledge of audiovisual systems including control systems, touch screens, switchers, projectors, Blu‑ray players, displays, microphones, speakers and amps.

Ability to terminate typical audiovisual related cabling including CAT, BNC, XLR.

Detailed working knowledge of Video & Audio Conferencing systems (Polycom, Biamp, QSC preferred).

Working knowledge of AV control systems (Crestron & AMX preferred).

Detailed working knowledge of video & acoustic technical principals and basic electrical wiring.

Requires a detailed working knowledge of audiovisual test and repair equipment.

General Knowledge of ISDN T1/E1, Ethernet and H.320, H.323 and SIP protocols.

General knowledge of TCP/IP networking, switches, routers, firewalls.

Detailed working knowledge of computers (Windows based) and office software.

Audiovisual installation experience is desired.

KEY REQUIRED CHARACTERISTICS

Resourceful and technically curious

Excellent verbal and written communication skills

High Emotional Intelligence

Ability to confidently function in occasional high‑stress situations

Strong desire to help clients succeed

LANGUAGE SKILLS

Must have the ability to read, analyze, and interpret complex documents including product specifications, wiring diagrams, and architectural drawings; Ability to respond effectively to sensitive customer inquiries or complaints; Ability to clearly and unambiguously communicate verbally or in writing.

MAT

📌 On-Site Audio-Visual Engineer in Philadelphia, PA (Gijón)
🏢 HOV
📍 Gijón