The Warranty Specialist is responsible for the day‑to‑day administration, control, and analysis of warranty claims within the Spanish dealer network. Reporting to the Technical & Quality Manager, the role ensures warranty correctness, policy compliance, cost control, and timely resolution of dealer submissions, while supporting transparency and continuous quality improvement.

Key Responsibilities
Warranty Claim Management
* Review and process dealer warranty claims for accuracy, completeness, and compliance with warranty policies.
* Validate labour operations, parts usage, and supporting documentation prior to approval or rejection.
* Ensure claims are handled within defined timelines and service level expectations. Warranty Policy & Dealer Support
* Act as the primary warranty point of contact for the Spanish dealer network.
* Support dealers in correct application of warranty policies, procedures, and documentation standards.
* Provide clear guidance on claim rework, rejection reasons, and corrective actions. Warranty Analysis & Cost Control
* Monitor warranty trends, repeat repairs, and abnormal claim patterns.




* Identify potential risks related to cost exposure, incorrect repairs, or misuse of warranty coverage.
* Escalate systemic issues and cost risks to the Technical & Quality Manager. Technical & Quality Interface
* Work closely with Technical Support to ensure technical justification aligns with approved warranty outcomes.
* Support quality investigations by providing warranty data and analysis linked to field issues.
* Contribute to root‑cause analysis and continuous improvement initiatives. Recalls & Service Campaign Support
* Ensure correct claim submission processes and reporting in line with campaign instructions.
* 3 plus years experience in automotive warranty administration, aftersales operations, or service support
* Strong understanding of warranty policies, dealer workflows, and cost control principles
* Good technical awareness of vehicle systems and repair processes
* High attention to detail with analytical and reporting skills
* Confident dealer communication and problem‑solving capability

📌 After-sales Warranty Specialist (Madrid)
🏢 GWM España
📍 Madrid