The EMEA Quality Performance Engineer is responsible for owning end‑to‑end service quality and engineering performance for a defined set of repair partners within Services Supply Chain, while also contributing to global standardization through technical documentation ownership. The role primary focus is on quality execution, repair partner governance, and value delivery, and a secondary responsibility is dedicated to aligning, preparing and maintaining global technical documentation for assigned commodities. The role combines Quality Performance Management accountability with engineering depth, acting as the single point of ownership for quality outcomes, partner performance, and global serviceability standards, ensuring consistency, scalability, and efficiency across the global repair network.

Key Responsibilities

Commodity Quality & Engineering Ownership

Own quality performance for assigned repair partners and commodity portfolio and ensure alignment with global targets

Drive proactive risk identification and ensure rapid containment and resolution

Lead corrective actions across repair partners and product lines

Escalation Management & Root Cause Analysis

Own end‑to‑end resolution of complex quality and engineering escalations

Lead structured Root Cause Analysis and ensure implementation of sustainable corrective actions

Coordinate with Global Engineering, GBU, suppliers, and operations to close issues effectively

Repair Partner Engineering Governance

Own engineering governance of assigned outsourced repair partners

Drive partner performance across key KPIs (quality, yield, efficiency, scrap, NTF…)

Establish and run governance cadence (performance reviews, audits,



escalation loops…)

Repair, Yield & Value Capture Execution

Drive repair yield improvement and waste reduction initiatives aligned with business targets

Identify, prioritize, and execute value capture opportunities linked to repair and operations

Translate quality issues into measurable cost impact and corrective actions

Product Lifecycle Execution & Serviceability

Own execution across product lifecycle stages (NPI → sustaining → end‑of‑life)

Ensure service readiness and quality stability during NPI ramp

Provide structured serviceability feedback to Global Engineering and GBU

Influence product improvements through field data and repair insights

NPI Service Readiness

Ensure repair readiness for new product introductions (NPIs)

Identify readiness gaps and drive mitigation actions

Validate deployment of general standards and repair capabilities

Global Technical Documentation Ownership

Own creation and maintenance of global technical documentation for assigned commodity scope

Ensure documentation is aligned, standardized, reusable, and applicable across regions

Incorporate field learnings, RCA insights, and partner feedback into documentation updates

Support global deployment of documentation and ensure alignment with repair operations





Partner & Operational Engineering Support

Provide technical guidance to regional operations, planning teams, and repair partners

Act as primary interface for quality and engineering issues within assigned repair partners and commodities

Support operational decision-making with engineering insight and data

Global Standardization & Continuous Improvement

Operate within global processes, tools, and governance framework

Contribute to global consistency through standardization of repair and engineering practices

Reduce single points of failure (SPOFs) through knowledge sharing and documentation ownership

Education & Experience

Bachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Industrial or related field)

4+ years of experience in quality engineering, product support, repair operations, or similar roles

Experience managing suppliers or repair partners in a global environment preferred

Experience with complex electromechanical systems (printing or similar) preferred

Experience with technical documentation, repair engineering, or serviceability is a strong advantage

Skills & Capabilities

Strong root cause analysis and problem-solving skills

Solid understanding of repair processes, serviceability, and lifecycle engineering

Experience with supplier/partner governance and performance management

Ability to balance operational priorities with structured engineering deliverables

Data-driven mindset with ability to analyze trends and drive actions

Strong communication and stakeholder management skills

Ability to operate in a global, matrixed envir

📌 EMEA Quality Performance Engineer (San Cugat del Vallés)
🏢 HP
📍 San Cugat del Vallés