About the Role
Provider Console is the front door for every provider that works with Datavant. It's where providers onboard, manage their requests, access their tools, and increasingly
- where they'll be able to do more for themselves without ever needing to call us. Right now it's a product with strong bones but real gaps: too many workflows that require human intervention, too little transparency for providers about what's happening with their requests, and a surface that doesn't yet feel like a coherent, unified experience as new capabilities get added. What Provider Console Is Provider Console is Datavant's unified provider-facing platform. Today it serves as the hub through which several products connect:
* Request Manager
- providers submit, track, and manage ROI requests
* Provider Exchange
- delivery and billing integration for provider networks
* HealthForms
- patient-facing form submissions that feed into provider workflows
* Certification & Onboarding
- credentialing, admin setup, and provider network enrollment
* Notifications
- automated communications keeping providers informed through the request lifecycle The design challenge is twofold: each of these has its own history and logic, and your job is to make them feel like a single, coherent platform
- while also pushing the product toward fewer phone calls, fewer emails, and more providers who can solve their own problems.

What You'll Do
Platform Experience & Information Architecture
* Define and maintain the overall experience architecture of Provider Console
- how features connect, how providers navigate, and how new capabilities get introduced without adding cognitive load
* Identify and resolve inconsistencies across product surfaces that have grown independently
- navigation patterns, terminology, interaction models




* Design for provider journeys that span multiple products, not just individual feature moments
* Build and maintain a shared component library and pattern documentation for Provider Console, in coordination with the broader design system Self-Service Design
* Lead the design effort to reduce provider reliance on support
- map where and why providers call or email today, and systematically design those friction points out
* Design transparent, real-time status experiences so providers always know where their request stands without asking
* Create onboarding and setup flows that enable providers to configure their own credentials, users, and preferences without implementation support
* Design proactive notification and alert systems that surface the right information at the right time, reducing the need for providers to go looking
* Evaluate and design for progressive disclosure
- showing providers the right level of complexity based on their role and context Research & Insight
* Conduct provider research
- both with external provider organizations and internal teams who proxy for provider needs
- to ground design decisions in real behavior
* Analyze support ticket data, call drivers, and AM escalations to identify the highest-impact self-service opportunities
* Run usability testing on new workflows before they ship, with a particular focus on onboarding and first-time experiences




* Maintain a clear point of view on what providers need most and bring that perspective into roadmap and prioritization conversations Collaboration & Craft
* Partner closely with the Provider Console PM, engineering team, and adjacent product teams (RM+, HealthForms, Provider Exchange) as new capabilities get integrated
* Work with Solutions Consulting and Account Management teams who have direct provider relationships and field feedback daily
* Communicate design decisions clearly
- including what you explored and why you landed where you did
* Push for quality: specs that leave no room for ambiguity, prototypes that test what matters, and delivery that matches design intent What We're Looking For Required
* 5+ years of UX design experience, with a portfolio that shows platform thinking
- not just individual features
* Demonstrated experience designing multi-product or multi-surface platforms where consistency and navigation architecture were a core part of the challenge
* A track record of designing for self-service: reducing the need for human intervention in complex workflows through better UX
* Strong information architecture and interaction design skills
- you think at the system level and the interaction level simultaneously
* Experience conducting and synthesizing user research, including working with business stakeholders as proxies when direct access is limited
* Comfort working across product and engineering teams where your work has dependencies
- and creating dependencies for others
* Strong written and verbal communication; you can articulate design strategy, not just present comps Nice to Have
* Experience designing for B2B SaaS platforms where the end user is a professional in a complex domain (healthcare, legal, financial services, e

📌 Fullstack Python/React Dev For Scalable Apps — Hybrid (Cataluña)
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