We are hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. In this role, you will provide customer support for inquiries related to orders, delivery, payment, product information, pre-orders, and general customer questions. You will communicate mainly in Mandarin, while also using English in a professional working environment. This opportunity is open to candidates with customer support experience, as well as fresh graduates with relevant educational backgrounds who are eager to learn and grow in a fast-paced international support environment. Additional Information
* Fresh graduates are welcome to apply.
* Call center experience is not mandatory, but it would be an advantage.
* Candidates must be willing to work on-site in Kuala Lumpur, Malaysia.
* Suitable for candidates with strong communication skills, curiosity about technology, and willingness to be coached. Requirements
* C1 level Mandarin proficiency.
* B2 level English proficiency in reading, writing, speaking, and listening.
* Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
* Minimum 6 months of customer support experience in any industry is preferred.
* Fresh graduates with a relevant degree or diploma are encouraged to apply.
* Professional or personal experience in technical troubleshooting is an advantage.
* Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.




* Strong curiosity in understanding technology and continuous learning.
* Analytical ability to identify, troubleshoot, and resolve customer issues.
* Confidence in navigating multiple systems and tools to find accurate solutions.
* Ability to work independently in a fast-paced and high-demanding environment.
* Professional, calm, and positive attitude when handling pressure.
* Openness to feedback, coaching, and continuous improvement.
* Good time management, multitasking, prioritization, and organizational skills. Responsibilities
* Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
* Assist customers by answering questions related to order status, order changes, and delivery timeframes.
* Deliver professional and high-quality customer interactions based on client service standards.
* Meet required standards for call quality reports, call audits, and customer satisfaction.
* Develop and maintain strong knowledge of client-supported products.
* Accurately record customer information and required data in internal systems.
* Follow training, operational procedures, and quality guidelines in every customer interaction.
* Maintain awareness of the client's products, services, and strengths in the industry.
* Contribute to service quality and continuous improvement in customer support operations. #J-18808-Ljbffr

📌 Mandarin Customer Support (Castilla y León)
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📍 Castilla y León