Business Analyst – Telecom OSS/BSS | Remote (Mexico)
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InfoVision is a general IT services company driving digital transformation and operational efficiency for leading clients worldwide.
The Role
We're looking for a Business Analyst to lead discovery, current-state documentation, and target process design for a carrier-grade telecom OSS/BSS migration. You'll work between business stakeholders, technical leads, and solution architects to define scope and process architecture.
What You'll Do
- Document current-state business and system integration landscapes;
map end-to-end legacy-to-target flows for provisioning, activation, and billing
- Produce interface catalogues, data dictionaries, business process maps, and traceability matrices
- Run requirements workshops with business and technical teams and resolve conflicting priorities
- Apply TM Forum eTOM to map processes across domains and define system boundaries
What You Bring
- 7+ years as a Business Analyst in large telecom carriers, MVNOs, or complex IT transformation programs
- Hands-on OSS/BSS experience (billing, provisioning, order management, CRM)
- Strong knowledge of TM Forum eTOM and carrier-grade operational governance
- Experience working with operator teams in Latin America or North America
- Fluent English and Spanish (spoken and written)