Helpdesk Senior Associate
- French NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, We are currently seeking a Helpdesk Senior Associate-French to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Senior Associate
- Full Time
Location:
Remote Requirements
* Availability to work 45 hours per week
* Advanced English or Spanish & Require French Language
* Looking to work in IT Environment
* 6 months of experience in Customer Service
We Offer
* Competitive salary
* Grocery Tickets
* 12% of base salary
* 30 days of christmas bonus
* 12 days of vacations
* 50% Vacation bonus
* 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
* Dental Insurance
* Discounts with selected Optics
* Opportunity to grow in the company Activities
* General L1 support for hardware and MS Office packages
* Advance technical support for in-house applications and developments
* Answer technical support calls providing and escalating to other support groups
* Provide support based on email generated requests or reports
* Document troubleshooting steps and detailed description of the customer incidents and requests
* Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures #LI-LATAM Helpdesk Senior Associate
- French #J-18808-Ljbffr