Your Role:

- Handle incoming and outgoing calls, as well as customer requests via Live Chat and email.
- Support customers with questions about orders, products, and promotions, always ensuring a professional and friendly approach.
- Process calls redirected from stores and register them accurately in the ticketing system.
- Follow established procedures and project guidelines to ensure consistent service.
- Focus on delivering exceptional customer service and continuously improving customer satisfaction.
- Work collaboratively with colleagues, communicating quickly and effectively across different channels.
- Meet performance targets while ensuring quality in every interaction.
- Potential to handle customer inquiries via social media channels in the future.

Your Qualifications:

- Fluent Dutch and good English (both written and spoken).
- Previous experience with computer systems and CRM tools, with the ability to multitask across them.
- Customer-friendly, patient,



and able to manage difficult situations with professionalism and positivity.
- Punctual, detail-oriented, and proactive in developing knowledge about services, procedures, and products.
- Strong teamwork and communication skills.
- Comfortable working in a fast-changing environment.

The Offer:

- Full-time, permanent Spanish contract with full registration in the Spanish healthcare system from day one.
- Paid training and onboarding program.
- Paid vacation (4 weeks + 4 additional days per year).
- Career growth opportunities and professional development programs.
- Modern and spacious office in Benalmádena, Málaga.
- Working schedule: rotating shifts between Monday–Friday (08:00–21:00), Saturday (09:00–17:00), and Sunday (11:00–17:00), with two free weekends per month.
- International, diverse, and supportive work environment.

📌 Customer Service Advisor with Dutch (Benalmádena)
🏢 Encaja Talent
📍 Benalmádena