General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a integral network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. This position is also open to anyone recognized as a disabled worker.

Reference

2026-18429

Line Of Business

FREIGHT MANAGEMENT

Position description

Type of assignment

Full-time Regular

Function

Operational activities - Freight Administration

Job title

Customer Service Ocean Freight M/F

Sea Freight Forwarders are responsible for the end to end shipment management based on group standard operating procedures. They identify and select the most appropriate and cost-effective sea freight transport solution for the customer.

Applicant's profile

Responsible for the end-to-end customer experience Determine efficient and cost-effective methods of moving goods from one location to another according to customer or sales requirements

Calculate weight, volume, or cost of goods to be moved

Arrange appropriate packing, taking account of climate, terrain, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination

Select shipment routes, based on nature of goods shipped, transit times, or security needs





Identify and select the most suitable sea freight carrier for the job

Negotiate terms of carriage with carriers, define the details of a shipment and communicate those details to the selected carrier(s)

Guarantee reliable transit times and maintain excellent levels of communication with clients at all stages of the shipping process

Keep customers informed of the status and physical location of their shipments, updated in real time using geo-localisation technology

Check that shipments are delivered as planned and resolve any problems

Manage customer requests and arrange additional services in line with the Geodis LoB strategy

Arrange special transport for sensitive goods such as live animals, food or medical supplies

Collect data, present it in an accessible form and produce detailed reports for management.

Adhere to data management principles and guidelines and ensure data quality

Managing shipping documents

Manage customs clearance procedures, transport and insurance documentation

Prepare the transport documents required for the shipment of goods (including all tax and customs declarations required in the case of goods destined for import or export)

Oversee payments and transactions, such as freight charges, on behalf of customers

Assist customers in obtaining insurance reimbursements

Maintain current knowledge of relevant legislation, political situations, or other factors that could affect sea freight transport

Working time (%)

100

Position location

Position place

Europe, Spain, Madrid, Comunidad de

Location

Madrid

Candidate criteria

Minimum level of education required

HIGH/SECONDARY SCHOOL DEGREE

Years of experience in similar position

Confirmed (5 to 10 years of experience)

📌 Customer Service Ocean Freight M/F (Madrid)
🏢 Geodis
📍 Madrid