We are partnering with a leading international customer experience company to recruit Customer Support Advisors for a project supporting a well-established international fashion retail brand in Barcelona, Spain.

In this role, you will assist customers with enquiries related to purchases, products, orders, and after-sales services, ensuring a positive shopping experience across phone, email, and chat.

We are looking for communicative, empathetic, and solution-oriented professionals who enjoy helping customers and are interested in developing their careers within the fashion retail industry.

Your Role

- Provide customer support in Spanish, Basque, and English via phone, email, and chat
- Assist customers with enquiries related to purchases, orders, and products
- Handle issues involving deliveries, returns, and after-sales services
- Provide clear information about products, shopping procedures, and available services
- Identify customer needs and offer effective, personalised solutions
- Manage customer complaints and resolve issues professionally
- Follow up on customer cases to ensure timely and satisfactory resolutions
- Record customer interactions and maintain accurate information in internal systems
- Collaborate with colleagues to resolve complex customer enquiries
- Deliver a positive customer experience across all communication channels




- Ensure compliance with internal procedures and customer service quality standards

Your Qualifications

- Native-level Spanish and Basque, both written and spoken
- Very good command of English
- Excellent communication and customer service skills
- Strong problem-solving abilities and a solution-oriented mindset
- Empathy, patience, and the ability to handle challenging customer situations
- Proactive attitude, organisational skills, and attention to detail
- Comfortable using digital tools and multiple customer support platforms
- Ability to work effectively within a dynamic, international team
- Previous experience in customer service, retail, or e-commerce will be considered an advantage
- Interest in the fashion retail industry
- Availability to work on-site in Barcelona
- Flexibility to work rotating shifts, including weekends

The Offer

- Permanent employment contract in Spain
- Full-time position, 39 hours per week
- Rotating shifts from Monday to Sunday, between 09:00 and 23:00
- Two weeks of paid initial training
- Performance-based annual bonus
- Fully on-site position in modern Barcelona offices with a terrace and employee facilities
- Employee activities and team events
- Professional development and career growth opportunities within an international company

📌 Customer Support Advisor – Spanish, Basque & English (Barcelona)
🏢 Personalbuero U Herrmann
📍 Barcelona