Your Role:
• Handle incoming and outgoing calls, as well as customer requests via Live Chat and email.
• Support customers with questions about orders, products, and promotions, always ensuring a professional and friendly approach.
• Process calls redirected from stores and register them accurately in the ticketing system.
• Follow established procedures and project guidelines to ensure consistent service.
• Focus on delivering exceptional customer service and continuously improving customer satisfaction.
• Work collaboratively with colleagues, communicating quickly and effectively across different channels.
• Meet performance targets while ensuring quality in every interaction.
• Potential to handle customer inquiries via social media channels in the future. Your

Qualifications:
• Fluent Dutch and good English (both written and spoken).
• Previous experience with computer systems and CRM tools, with the ability to multitask across them.
• Customer-friendly, patient,



and able to manage difficult situations with professionalism and positivity.
• Punctual, detail-oriented, and proactive in developing knowledge about services, procedures, and products.
• Strong teamwork and communication skills.
• Comfortable working in a fast-changing environment. The Offer:
• Full-time, permanent Spanish contract with full registration in the Spanish healthcare system from day one.
• Paid training and onboarding program.
• Paid vacation (4 weeks + 4 additional days per year).
• Career growth opportunities and professional development programs.
• Modern and spacious office in Benalmádena, Málaga.
• Working schedule: rotating shifts between Monday–Friday (08:00–21:00), Saturday (09:00–17:00), and Sunday (11:00–17:00), with two free weekends per month.
• International, diverse, and supportive work environment.

📌 Customer Service Advisor with Dutch (Benalmádena)
🏢 Encaja Talent
📍 Benalmádena