Capitole Consulting keeps growing and we want to do it with you!
Are you passionate about Azure, Cloud Operations and Incident Management? We are looking for an Azure IT Support Specialist / Incident Manager to join an international environment where you'll play a key role supporting cloud-based services and ensuring operational excellence.
What are we looking for?
¿ +3 years of experience in Service Desk, Service Operations or Incident Management.
¿ Experience with:
- Help Desk and IT Support activities.
- Incident &
- Service Request Management.
- Ticketing tools such as Jira, ServiceNow, Freshdesk or Remedy.
- Working with third-party software vendors.
- Azure Cloud environments and infrastructure.
- Monitoring and logging tools such as Azure Monitor, Log Analytics and Application Insights.
Your day-to-day
- Act as the main point of contact for user incidents and service requests.
- Record, categorize and prioritize tickets.
- Perform troubleshooting and root cause analysis whenever possible.
- Resolve L1 incidents and coordinate escalations with L2 teams and suppliers.
- Monitor incidents through to resolution and keep users informed.
- Manage service requests following operational procedures.
- Administer user accounts and access permissions.
- Monitor service availability, capacity and quality.
- Create incident reports and help drive continuous improvements.
- Collaborate with Service and Application Owners on support-related topics.
¿ Nice to Have
- Azure Data Factory (ADF).
- Databricks.
- Terraform or other IaC tools.
- Docker &
- Kubernetes.
- Automation and scripting experience.
- Exposure to analytics and big data environments.
Requirements
- Strong customer-oriented mindset.
- Excellent communication skills.
- Fluent English and Spanish (C1).
- Ability to work in an international environment.
What do we offer?
Full Remote.
¿ Versátil working hours + intensive Fridays.
€1,200 annual training budget.
Private medical insurance fully covered by Capitole.
Flexible remuneration plan.
¿ Andjoy (Gymforless).
Team Buildings, technological communities and knowledge-sharing initiatives.
A great team and a place where you can continue growing professionally.
We're great, but with you we'll be even better!
El /la empleado/a cumplirá con las políticas de seguridad de la información:
Tendrá acceso a información confidencial relacionada con Capitole y el proyecto en el que trabaje.
Debe cumplir con las políticas de seguridad y las políticas internas de la empresa y el cliente.
Debe firmar un NDA (Acuerdo de confidencialidad).
📌 IT Support Azure & Incident Manager | Cloud Operations | Full Remote (Spain) (Madrid)
🏢 Capitole Consulting
📍 Madrid
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