SLA compliance for incident and request resolution

· User satisfaction scores

· Infrastructure uptime and reliability

· Accuracy of asset and documentation records

Provide on-site support for desktops laptops printers network devices and other IT equipment

· Install configure and maintain hardware and software systems

· Troubleshoot and resolve technical issues related to infrastructure connectivity and user access

· Perform routine checks patching and updates on servers and network components

· Support LANWAN infrastructure including switches routers and wireless access points

· Coordinate with vendors for hardware repairs and replacements

· Assist in onboardingoffboarding activities including device provisioning and access setup

· Maintain accurate documentation of assets incidents and service requests

· Ensure compliance with IT policies security standards and data protection protocols

· Participate in infrastructure upgrade projects and site rollouts

· Escalate unresolved issues to higher-level support or specialized teams The Infrastructure Field IT Engineer is responsible for providing on-site technical support maintaining IT infrastructure and ensuring the reliability of hardware software and network systems across assigned locations This role involves hands-on troubleshooting proactive maintenance and coordination with central IT teams to uphold service levels and business continuity.

Key Responsibilities

- Provide on-site support for desktops, laptops, printers,



network devices, and other IT equipment.
- Install, configure, and maintain hardware and software systems.
- Troubleshoot and resolve technical issues related to infrastructure, connectivity, and user access.
- Perform routine checks, patching, and updates on servers and network components.
- Support LAN/WAN infrastructure, including switches, routers, and wireless access points.
- Coordinate with vendors for hardware repairs and replacements.
- Assist in onboarding/offboarding activities including device provisioning and access setup.
- Maintain accurate documentation of assets, incidents, and service requests.
- Ensure compliance with IT policies, security standards, and data protection protocols.
- Participate in infrastructure upgrade projects and site rollouts.
- Escalate unresolved issues to higher-level support or specialized teams.

Qualifications

- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 3–5 years of experience in IT infrastructure or field support roles.
- Strong knowledge of Windows OS, Active Directory, networking fundamentals, and endpoint security.
- Experience with ticketing systems (e.g., ServiceNow) and remote support tools.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are a plus.
- Excellent problem-solving, communication, and customer service skills.
- Ability to travel between sites and work independently.

📌 IT Support Consultant (m/f/d) (Sevilla)
🏢 Itc Infotech
📍 Sevilla