About Methinks

Discover the future of healthcare with Methinks AI, a pioneering deep-learning company based in Barcelona, just steps from the sea. We are transforming stroke assessment through AI, helping doctors make faster and more accurate decisions when every second matters.

At Methinks, we start with a real clinical need. Our work has a direct impact on patients’ lives, and our culture reflects that: collaborative, curious, and driven by meaning.

Job Purpose

We are looking for a proactive, highly organized Junior Customer Success Manager to help connect our customers and our product. Reporting to the VP of Customer Success, you’ll help guide healthcare teams from first contact through full adoption. You’ll make sure they get real value from our technology and that their feedback shapes what we build next.

This is a hands-on role in a fast-paced startup. You’ll start by working alongside the VP of Customer Success and gradually take on your own accounts. You’ll work closely with clinicians and see the direct impact of your work on patient care.

Duties and responsibilities

- Support the customer journey: help onboard new accounts, including product setup, training sessions and ongoing education for clinical staff, and progressively lead onboardings yourself. This includes on-site hospital visits.
- Build strong relationships: become a reliable point of contact for your accounts, keep day-to-day communication running smoothly, and flag early when an account needs attention.
- Champion the voice of the customer:



collect user feedback systematically and share it with the product team to help turn clinical needs into product improvements.
- Build scalable resources: help create and maintain training materials, user guides, FAQs and documentation that help customers succeed on their own.
- Track adoption: help monitor key success metrics, such as usage rates, time-to-value and satisfaction scores, and support follow-up actions.
- Support pre-sales: run product demos, answer workflow questions, and help prepare proposals and other commercial materials.
- Travel: you’ll have the chance to travel and attend stroke conferences.

What we’re looking for

- A relevant degree or master’s (e.g. biomedical sciences, health sciences, biomedical engineering or a related field).
- 0–2 years of professional experience. Recent graduates are welcome.
- A real interest in healthcare and AI, and confidence communicating with physicians and clinical teams.
- Strong organizational skills and the ability to manage several priorities at once.
- High attention to detail.
- Fluency in English and Spanish. Other European languages are a bonus.

Desirable skills

- Interest in AI, healthtech, medtech or neuroscience.
- Experience in a customer-facing role, including internships, part-time jobs or university projects.
- Experience in a startup or scale-up.

What you’ll get

- Structured onboarding and hands-on mentorship from the VP of Customer Success.
- A clear path to managing your own portfolio of accounts.
- Direct exposure to clinicians, hospitals and the international stroke community.

📌 Junior Customer Success Manager (Barcelona)
🏢 Methinks Ai
📍 Barcelona