Experteer Overview
In this role you will steer service processes across large transformation programs and Mu0026amp;A integrations within Electrification Service. You’ll drive standardization and operational excellence by partnering with process owners and stakeholders. You’ll implement end-to-end service workflows and oversee multi-application integrations to connect ERP, CRM, and service platforms. This position combines strategy, governance, and hands-on delivery to unlock business value and scale impact. Join ABB to help run what runs the world with a focus on sustainable, data-driven service excellence.

Compensaciones / Ventajas
• Design and maintain process blueprints for service management and delivery
• Coordinate cross-functional processes with owners for opportunity management, order handling, field service, master data and installed base
• Lead end-to-end service process implementations and establish monitoring against value metrics
• Plan and assess integration of acquired companies’ operating models, applications, and processes
• Design multi-application integration strategies linking ERP, CRM, sales,



and field service systems
• Ensure data flow and process synchronization across disparate systems
• Establish integration governance, standards, and documentation
• Collaborate with IT and system architects to define data mappings and optimize processes
• Manage and support Mu0026A and transformation projects within the service domain
• Train local units and share best practices across the organization

Responsabilidades
• 10+ years in service management or customer service in service-oriented or manufacturing contexts
• Strong understanding of service management processes
• Deep knowledge of SAP Service Management; SAP S/4HANA experience highly preferred
• Project management and change management experience
• Strong analytical skills and understanding of operational excellence
• University degree: Master of Science / MBA in Business Administration, International Management, Engineering, Information Systems, or related field

Requisitos principales
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📌 Service Business Process Lead (Sant Quirze del Vallès)
🏢 Abb
📍 Sant Quirze del Vallès