Other skills or abilities desired: Excellent organizational and communication skills,
strong leadership qualities, ability to work under pressure, and experience in aligning project objectives with business goals.
Interpersonal skills: Highly proactive and collaborative PMO who acts as a trusted partner to the program leadership team. The successful candidate will demonstrate strong ownership, team spirit, and the ability to build effective relationships across countries, functions, and cultures while driving execution and delivering results.
Background and experiences: Demonstrated success in coordinating IT and non-IT activities within complex projects, with a focus on customer experience solutions and digital transformation initiatives.
Mission description: To oversee and coordinate all project management activities related to the Genesys CaaS deployment, ensuring timely delivery, quality standards, and alignment with business objectives. The PMO will facilitate communication among stakeholders, monitor project progress, manage risks, and support the integration of IT and non-IT teams to ensure a smooth and successful deployment of the contact center solution.
Technical environment: CCAAS GENESYS + Salesforce Service eCARE