Experteer Overview
In this role, you will lead the optimization of Gartner’s end-to-end sales and account-team processes to boost seller productivity and experience. You’ll work with GSSO and cross-functional partners to design, refine, and scale processes aligned with go-to-market priorities and AI-enabled sales tools. You’ll influence technology roadmaps and CRM design to support better collaboration and execution, while shaping general training and change initiatives. This is a high-impact position in a global, growth-focused sales organization.
Compensaciones / Beneficios
• Become the internal expert on Gartner’s end-to-end sales processes and account collaboration, aligning with business priorities and GTM strategies
• Identify process pain points and opportunities with GSSO, Sales, and Team NCVI to improve seller productivity and efficiency
• Lead workshops, surveys, and focus groups to gather feedback for system and process enhancements
• Partner with Sales, Marketing, Services, and Technology teams to design optimal sales processes in the relevant technology platforms
• Collaborate with product owners and UX to ensure business perspective informs tool development
• Define and integrate AI enablement within sales and account team processes in collaboration with product owners and GSSO teams
• Work with product owners to prioritize process enhancements in the technology backlog and agile delivery
• Coordinate with Change Management to develop global Sales training strategies and content
• Participate in or lead GSSO-led workstreams affecting selling processes and Gartner’s CRM tools
Responsabilidades
• 7+ years of experience across sales, business operations, technology, or analytics (preferably 2+ years in sales)
• Process-driven, structured, with the ability to simplify complex problems and drive execution
• Deep understanding of Gartner’s sales organization, processes, and technology
• Experience managing or auditing business processes in a professional/consultative setting
• Strong executive presence, stakeholder management, and influencing abilities
• Curiosity with excellent facilitation and active listening skills
• Experience in business process modeling and value-stream analysis
• Strong project management and organizational skills
• Excellent written and verbal communication
• Proficiency in Excel and PowerPoint; Salesforce experience preferred; working knowledge of SAFe/Agile