- Analyse operational data obsessively to identify trends, uncover root causes and define priorities that drive meaningful improvements for a great customer experience.
- Translate insights into clear action plans that improve delivery time, rider efficiency and cost performance.
- Help to Hire, manage and develop a high-performing Operations team, setting clear expectations, ownership and growth paths.
- Own operational performance excellence metrics end-to-end, ensuring strong courier supply balance, delivery experience and partner operations.
- Understand, deep-dive and standardise scalable operating models across cities through supply readiness for seasonality, business growth and operational shifts.
- Work closely with the General Managers and Heads of Operations as a strategic partner, contributing to key decisions and supporting market-level priorities.
- Collaborate with general operations and cross-functional teams to deploy new tools, processes and products launches consistently.
- Establish strong relationships with key operational stakeholders, including courier communities and third-party fleet partners
📌 International Supply Operations Lead (Barcelona)
🏢 Glovo
📍 Barcelona
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