As Front Office intern, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being an SLS ambassador:
- Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
- Greet and assist guests in a warm, courteous, and professional manner.
- Handle credit transactions, ensuring the accuracy of guest billing.
- Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
- Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
- Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Report any issues to the correct department and check to ensure the work has been completed.
- Ensure that the reception and public areas are clean, tidy, and presentable at all times.
📌 Front Office Intern (Barcelona)
🏢 Sls
📍 Barcelona
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.