Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 58 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates integral networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends. About Our Client Our client is a globally active digital and technology-led organization working closely with major online platforms to support advertisers and agencies across diverse markets. Location:

Madrid, Spain Reporting to:

Customer Service & Customer Success Team Lead We're looking for a

Customer Service Specialist – L1

to provide frontline support for customers using a global

card issuing and embedded finance solution . You'll support customers from onboarding through day-to-day product usage, resolve enquiries and ensure more complex cases are effectively escalated and followed through to resolution. What You'll Do Provide

L1 customer support

during onboarding and ongoing product usage Support enquiries related to

card usage, transactions,



FX and payments Guide customers through product functionality and day-to-day use Handle customer conversations escalated from

chatbot and digital support channels Resolve L1 enquiries and coordinate

L2/L3 escalations

with internal teams and financial partners Track cases through resolution and keep customers informed Capture customer feedback and help improve

FAQs, onboarding materials and support processes Support key service metrics including

response time, resolution time and customer satisfaction What We're Looking For Experience in

Customer Service, Operations or another customer-facing role , ideally within payments, fintech, banking or e-commerce Knowledge of

card issuing, FX, payments, acquiring and/or e-commerce

is highly desirable Strong

communication, problem-solving and case-management skills Comfortable using

digital support tools, dashboards and chatbot-assisted journeys German, a

Baltic language, Slovak or Slovenian

is a strong plus A great opportunity for someone who enjoys

hands-on customer interaction, problem-solving and working in a fast-growing fintech environment .

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📌 Customer Service Specialist – (Madrid)
🏢 Uplift People Consulting
📍 Madrid