About ADM Value Barcelona ADM Value Barcelona is an international Business Process Outsourcing (BPO) company and part of the TESSI Group. We work with leading international brands to deliver high-quality customer service and outstanding customer experiences.

We are currently looking for German-speaking Customer Service Specialists to join an exciting project supporting customers planning their visit to a world-renowned theme park.

If you enjoy helping people, solving problems and providing excellent customer service, this could be the perfect opportunity for you!

Your Role As a German-speaking Customer Service Specialist, you will be the main point of contact for customers seeking information and assistance with their bookings and visits to a major theme park in Paris.

Your main responsibilities will include:

Customer Support:

Handle incoming customer enquiries in German and provide friendly, professional and efficient assistance.

Reservations Management:

Assist customers with booking enquiries, reservation details, modifications and cancellations in accordance with established procedures.

Information & Guidance:

Provide accurate information about park tickets, opening hours, attractions, shows, available services and visitor experiences.

Visit Planning:

Help customers prepare for their visit by answering questions and providing relevant information to make their experience as smooth as possible.

Problem Solving:

Identify customer needs, resolve enquiries and handle complaints with empathy and a solution-oriented approach.

Customer Experience:

Ensure a high level of customer satisfaction through clear communication and a professional, customer-focused attitude.

CRM & Documentation:

Record customer interactions and update relevant information in the internal systems.

Quality & Compliance:





Follow internal procedures, quality standards and data protection requirements.

Your Profile We are looking for a customer-oriented individual with excellent communication skills and a genuine interest in helping others.

What we are looking for:

German:

C2 level, both written and spoken.

Communication Skills:

Excellent verbal and written communication skills.

Customer Orientation:

A positive attitude and a strong commitment to delivering an outstanding customer experience.

Problem-Solving Skills:

Ability to understand customer needs and find appropriate solutions efficiently.

Digital Skills:

Comfortable using computers, CRM systems and digital customer service tools.

Teamwork:

Ability to collaborate effectively in an international and multicultural environment.

Flexibility:

Willingness to work according to the project's shift schedule.

Previous experience in customer service, reservations, hospitality or a contact centre is an advantage, but candidates with the right attitude and communication skills are also encouraged to apply.

What We Offer

Permanent employment contract from the start.

Full-time position of 39 hours per week.

32 calendar days of annual leave, in accordance with the applicable collective agreement.

A structured onboarding and training programme.

The opportunity to work on an exciting international customer experience project.

A multicultural working environment in Barcelona.

Opportunities to develop your customer service and communication skills.

A supportive team and a dynamic working environment.

Working Schedule

Working days: Monday to Saturday.

Opening hours: 9:15 a.m. to 7:30 p.m.

Shift system: Two rotating shifts within the project's operating hours.

Weekends off: Two full weekends off per month, guaranteed.

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📌 German-Speaking Customer Service Specialist – Reservations & Guest Experience (Barcelona)
🏢 Adm Value Barcelona
📍 Barcelona