Helpdesk Senior Associate - French NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Senior Associate-French to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Senior Associate - Full Time

Location: Remote

Requirements

Availability to work 45 hours per week

Advanced English or Spanish & Require French Language

Looking to work in IT Environment

6 months of experience in Customer Service

We Offer

Competitive salary

Grocery Tickets

12% of base salary

30 days of christmas bonus

12 days of vacations

50% Vacation bonus

5 personal days per year- Medical insurance (You and your family)- Life insurance

Dental Insurance





Discounts with selected Optics

Opportunity to grow in the company

Activities

General L1 support for hardware and MS Office packages

Advance technical support for in-house applications and developments

Answer technical support calls providing and escalating to other support groups

Provide support based on email generated requests or reports

Document troubleshooting steps and detailed description of the customer incidents and requests

Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

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Helpdesk Senior Associate - French

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📌 Helpdesk Senior Associate - French (Cárcer)
🏢 NTT America
📍 Cárcer