Job Title: Backship Support Agent (French-speaking) - Onsite - BM01

Job Description Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a BackshipSupportAgent in Barcelona (onsite) , you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.

Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a BackshipSupportAgent on our team, you will:

Coordinate customer return requests, generating labels and arranging shipping.

Inspect inbound returned items, tracking them through the warehouse and documenting their condition.

Sort returns for refurbishment, repair, or recycling, and update inventory records accordingly.

Communicate with customers, providing status updates and resolving discrepancies.

Manage carriers and partners, resolving shipment issues and auditing performance.

Your qualifications We embrace our game-changers with open arms,



people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

Are proficient or bilingual in French and advanced in English

Have experience in a comparable role

Strong interpersonal skills including active listening, empathy, and adaptability

Advanced customer service and conflict resolution abilities

Skilled in troubleshooting and resolving complex, non-standard issues

Provides clear root-cause analysis and insights

Proficient with extended tools and operational systems (e.g., CRM, parcel tracking)

Technically proficient in OS-level topics (iOS, Android, Windows)

Proactively identifies and leads improvement initiatives

Supports efficiency and optimization of service-level agreements (SLAs)

Has access to and effectively uses extended tools

Possesses deep knowledge of internal processes and workflows

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job,



whether it’s this one or another role.

What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

Full time 39 hours/week, permanent contract

Schedule: rotative Monday - Saturday, from 09:00 - 18:00

Salary 22,000euros gross/year + up to 2,400 euros gross/year in bonus

Great office location in Barcelona

Full paid training about the company and the project you will be working on

Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English (Required), French (Required)

Time Type: Full time

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📌 Backship Support Agent (French-speaking) - Onsite (Barcelona)
🏢 Concentrix
📍 Barcelona