About our Crew Click&Boat;

is a rental platform product of

Boats Group,

the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. We spend each day surrounded by 500,000 boats from across the globe!

Click&Boat; is the European leader in boat rentals . Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals.

To support this growth, we are hiring a

Customer Experience Agent

to join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible culture.

The role In Click&Boat;, there are 3 main operational Business Units :

Supply:

deals with boat owners and make sure the boats available on our platform generate revenues with the highest quality of service.

Sales:

deals with tenants and supports them all along a booking process, from quotations to closing the deal.

Customer Care:

represents the point of contact for our customers after a booking is closed by the Sales team (before, during and after the trip), and makes the link between boat owners and tenants (booking modification or cancellation, insurance or accident issues, etc).

As Customer Experience, you will integrate the Customer Care crew

and will play a key part in

supporting our users , and collaborating closely with

the Finance, Sales and Supply crew members

across teams to deliver a high-quality work.

If you're excited about marketplaces, digital business and dynamic environments, you might be exactly who we’re looking for.

What floats your boat As a central part of our day-to-day operations, your main mission will be to

handle customer interactions efficiently , managing

service-related issues, complaints, and claims

between boat owners and renters. While your work will focus on

resolving tickets

and ensuring smooth communication, you will also contribute to

maintaining our service quality

standards and

supporting seasonal team members

during the high season.

Operations (80%)

Low season (October - March)

Manage

incoming inquiries

from boat owners and renters via





tickets and phone calls .

Provide

accurate and timely responses , ensuring issues are properly documented and resolved.

Handle

routine requests , updates, and follow-ups to maintain a high level of customer satisfaction.

High season (April - September)

Act as an

escalation point

for

complex or urgent cases , managing communication via

email (80%)

and

phone (20%) .

Mediate disputes

between boat owners and renters, investigating claims and

negotiating fair solutions

in line with Click&Boat;’s

terms and conditions .

Manage

critical cases

such as

last‑minute cancellations, service complaints, or boat damage , ensuring efficient resolution and clear communication between all parties.

Report recurring issues or feedback

to help improve our internal processes and overall service quality.

Internal process analysis and update (10%)

Prepare for

high-season operations

by coordinating seasonal staff training, onboarding, and analyzing end‑of‑season KPIs to enhance future processes.

Identify opportunities for

product and process improvements , creating reports on user feedback and system bugs to support development teams.

Collaborate with

cross‑functional teams

to optimize workflows and contribute to the global mission of reducing contact ratios and improving response times

Contribute to seasonal operations by helping prepare

training

materials, supporting

onboarding

sessions, and assisting temporary staff during the high season

Coaching and Quality Review (10%)

During high season (April-September), guide and support seasonal employees, conducting

quality reviews

and leading training sessions to uphold service excellence

What you bring aboard We’re seeking motivated, detail‑oriented team players with a passion for problem-solving and a knack for delivering excellent service.

Language Skills:

Bilingual in

French

and fluent in English.

Customer Experience:





1+ years of previous experience in customer-facing roles is required, handling legal complaints and complex users conflicts.

Solution-Oriented:

Comfortable handling challenging situations and finding creative resolutions.

Time Management Skills:

Demonstrated ability to prioritize tasks effectively, meet deadlines, and handle multiple responsibilities in a fast‑paced environment.

Organized and Versátil:

Thrives in a dynamic environment, especially during high-season periods with weekend shifts.

Process-oriented and methodical:

enjoys following structured workflows and continuously improving efficiency in daily operations.

Queue management mindset:

takes satisfaction in maintaining a clean, organized ticket queue and ensuring no requests remain unresolved

Bonus points (great to have, never a dealbreaker)

Language skills: Any other language spoken from our markets is a plus (Spanish/Italian/German).

Passion for Boating:

An interest in boating or a connection to our industry is a bonus!

The hiring journey

Intro call with Talent Acquisition

Case Study

Interview with your future manager

Interview with the Head of Customer Care

We aim to keep things smooth, transparent, and respectful of your time throughout the process.

What awaits you aboard

A fast-growing international company with real impact;

Remote work policy: 1 day per week, depending on periods of the year and seniority;

5 additional days off;

Extensive internal training;

Lunch vouchers (Cobee);

Gym partnerships (Wellhub);

Boat licence offered and exclusive discounts on your next boat trips;

Breakfast every Tuesday morning;

A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea;

Team-building activities.

Contract: Full-time, permanent.

Ready to join? Remember, even if you don’t meet every requirement, you might still be a great match for us! And yes, we’re especially talking to women here: science says that you are less likely to apply if you don’t meet them all. So go for it, we’d love to hear from you.

At Click&Boat;, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset. The sea is open to all.

#J-18808-Ljbffr

📌 Customer Experience Agent (French Market) (Barcelona)
🏢 Click&Boat
📍 Barcelona