As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team in EMEA based in Spain. As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavours to new heights

As a Customer Service Consultant for the Dach & International markets, you will mainly focus on supporting German, and English-speaking European customers. You will be at the forefront of ensuring our client’s long-term satisfaction and success

Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world

Investigate and resolve system issues collaboratively with the product department

Deliver efficient and effective customer support via email and phone channels

Build and nurture customer relationships to enhance retention and loyalty

Offer creative solutions, handle objections, and de-escalate challenging client situations

Address churn risks, cancellations, and payment-related queries

Contribute to departmental process enhancements through feedback and project participation

Benefits

Monthly contribution to your gym membership





Friends & family gym discount

Free weekly crossfit classes

Pension contribution 24/7 on-demand coaching with psychologists through the platform OpenUp

Knowledge exchange sessions

Awesome company parties & Friday drinks

Workgear: laptop, screen, etc.

Working from home allowance

If you’re a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you!Prior experience in SaaS/software CS is preferred (this is not a call center position!)Proven problem-solving skills and a knack for finding solutionsTech-savvy, a critical and logical thinker[Hard requirement] Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in EnglishStructured, and organized, with good time management and attention to detailConfidence, adaptability, and a positive attitude0-2 years of experience in a customer-facing roleImportant note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can’t check off a few requirements but are a fast learner, we’d love to hear from you!#J-18808-Ljbffr

📌 Junior Customer Service Consultant (Valencia)
🏢 Jobtome
📍 Valencia