Customer Support Advisor – Basque & English | Airline Industry | Barcelona

Job Description

We are recruiting Customer Support Advisors fluent in Basque, Spanish, and English for an on-site project in Barcelona, Spain, supporting one of Europe's leading low-cost airlines.

In this role, you will assist passengers with booking inquiries, travel services, and travel-related questions across phone, chat, and email channels, helping ensure a smooth journey from booking to destination.

Your Role

- Provide multi-channel customer support in Basque, Spanish, and English via phone, email, and chat.
- Assist passengers with flight bookings, modifications, and airline service inquiries.
- Guide customers through travel procedures, policies, and administrative requirements.
- Offer basic troubleshooting for digital self-service platforms and mobile app features.
- Resolve customer concerns, travel disruptions, and complaints with empathy and professionalism.
- Accurately log customer interactions, case details, and follow-ups in CRM systems.
- Collaborate with internal teams to escalate and resolve complex cases when needed.

Your Qualifications





- Fluency in both Basque and Spanish (written and spoken).
- Working proficiency in English (B1–B2 level).
- Secondary education diploma or equivalent.
- Previous experience in customer support, hospitality, or travel services.
- Proficient computer skills and familiarity with standard office software (MS Office, Windows).
- Strong communication, active listening, and problem-solving abilities.
- Flexible attitude with the ability to handle challenging customer scenarios calmly.
- Availability for on-site work in Barcelona on rotational schedules.

The Offer

- Contract & Location: Permanent employment contract, full-time (39 hours/week) on-site in Barcelona, Spain.
- Work Schedule: Rotational shifts, Monday to Sunday between 08:00 and 20:00.
- Compensation & Benefits: Competitive annual base salary, annual performance bonuses, and health insurance coverage.
- Training: Comprehensive 5-week paid initial training program.
- Workplace Culture: Modern office environment with terrace facilities, team events, and continuous career growth opportunities within a integral company.

📌 Basque Speaking Customer Support Advisor – Airline Industry (Barcelona)
🏢 Kats Recruitment
📍 Barcelona