Experteer Overview

As an Account Manager for Small Accounts at Factorial, you will manage a portfolio of 200–300 clients in the Spanish market, driving retention and growth through tailored upsell and cross-sell strategies. You will act as the primary bridge between customers and internal teams, delivering proactive support and guiding product adoption.

Your work will strengthen relationships, promote new features, and optimize satisfaction. This role offers impact in a fast-growing SaaS environment with opportunities to influence customer outcomes and product success.

Compensaciones / Incentivos

- Manage a portfolio of 200–300 accounts with proactive engagement
- Develop personalized sales strategies to drive upsell, cross-sell, and churn management
- Provide prompt, personalized after-sales support and proactive communication
- Educate clients on new products and features aligned to their use cases
- Serve as main point of contact between customers and internal teams,



capturing feedback
- Hold regular video meetings to demonstrate product updates and strengthen relationships

Responsabilidades

- Proficiency in Spanish and fluency in English
- Strong verbal and written communication skills
- Customer-focused experience in support or satisfaction roles
- Ability to identify upselling and cross-selling opportunities
- Ability to analyze client needs and provide tailored solutions
- Ambitious, proactive, positive team player with strong organizational skills
- Thrives in a fast-paced startup environment
- Willingness to take ownership and contribute to continuous improvement

Requisitos principales

- High growth environment
- Wellhub fitness benefits
- Cobee expense savings
- Language classes
- Office perks (breakfast, fruit)
- Pet-friendly office

📌 CX Account Manager Small Accounts Spanish Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona