ING Madrid is seeking a Customer Journey Expert to join the Surfing Account squad within the Daily Banking & Savings Tribe. You will design communication strategies to deepen MPB penetration and promote value-added services like Travel Plan and Integral Exchange, aiming to boost engagement and satisfaction among transactional customers.
You will manage campaigns with Growth, MK and CI, supervise risk under SoX and regulator requirements, support customers through incidents, collaborate with IT on
📌 Remote customer journey architect (Comunidad de Madrid)
🏢 Ing
📍 Comunidad de Madrid
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