Your mission

As a Service Engineer Iberia, you will be responsible for Level 2 service, supporting the local Level 1 technical support and hotline team to solve escalations. You are also in charge of training the L1 team and monitoring their performance. A typical day of a Service Engineer at GoodWe Europe also includes direct interactions with our key distribution or EPC partners (e.g. in training activities), and interfacing to the service and R&D; teams at headquarters.

This position rewards with a deep technical involvement and a high exposure to several internal and external stakeholders (customers, service partners, R&D;, product managers, sales, etc.). You will play a key role in positioning GoodWe as a Tier 1 service provider in Ukraine.

Your main responsibilities

- Supporting and managing GoodWe’s after-sales activities in Iberia.

- Training and supervising the resources of Level 1 support team.

- Constantly monitoring and analyzing service KPIs including customer satisfaction.

- Providing direct technical support to key distributors and EPCs, including remote and on-site training, commissioning, and troubleshooting support.

- Holding customer installation and service trainings, face-to-face and online.





- Proactively improving service processes and tools of GoodWe to increase customer satisfaction and service efficiency.

Your Profile

- A technical background such a bachelor’s or professional electrician degree in electrical engineering, communication technology or similar.

- A passionate and tech enthusiast with a desire to support the exciting growth pace of GoodWe Europe.

- Passion for solving technical challenges.

- Minimum of 3 years work experience in technical support in a technical environment.

- Enjoying cross-border and international cooperation with other departments and customers.

- Result-oriented and structured way of working with high service orientation.

- Full professional fluency in both Spanish and English.

- Exposure to solar, PV, inverter, energy storage, or utility industry is a plus.

- Proven skills in managing after-sales service are a plus.

What we offer

- Unique opportunity to join a truly diverse, international, ambitious and rapidly growing GoodWe European based team.

- Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.

- Passionate work environment with flat hierarchies and fast decision-making.

- Have fun and do something meaningful that will make a difference!

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📌 Service Engineer Iberia (f/m/d) (Madrid)
🏢 Goodwe
📍 Madrid