About the Role

We're looking for a Team Lead IT Operations to take charge of a small, hands-on infrastructure and operations team supporting our IT platforms and services. You'll inherit a running, established team where you will be stepping in, getting close to the technology and the people, and keeping operations running at a high standard while helping the team develop.

You'll work in an environment spanning both Linux and Windows, with hands-on Linux experience essential and Windows experience a strong plus. Cloud infrastructure runs primarily on AWS and Oracle Cloud Infrastructure (OCI). The team operates on-call coverage and works closely with our Germany-based operations team on shared technology and platforms.

What You'll Do

- Lead, coach, and develop a team of 5–6 operations engineers, while remaining actively involved in the technical work.
- Coordinate the team's on-call rotation and work with our German Operations team to ensure effective 24/7 operational coverage.
- Act as the senior technical and operational escalation point for complex infrastructure and major production incidents.
- Drive automation and standardization, reducing manual operational work through scripting, configuration management and Infrastructure-as-Code.
- Continuously improve monitoring, observability and alerting across our services and infrastructure.
- Coordinate closely with our Operations team in Germany on shared technology and cross-team alignment
- Own our cloud infrastructure operations, with a strong focus on AWS and OCI
- Drive service delivery against SLAs/KPIs: incident, request, problem, and change management
- Use incident and operational data to identify recurring problems, improve reliability and reduce operational toil. Maintain and improve operational documentation, runbooks, and standard operating procedures
- Champion compliance and security in daily operations — vulnerability management,



incident response, business continuity, and disaster recovery
- Drive lifecycle management and migration of end-of-life infrastructure and operating systems onto supported platforms.
- Build relationships with key stakeholders across IT, development, and the (growing) Information Security function

Who you are

- Strong hands-on experience in Linux environments;
Windows experience is aplus
- Solid experience leading or coordinating an IT operations/infrastructure team in a hands-on, player-coach role, remaining actively involved in day-to-day technical operations, including troubleshooting complex Linux, cloud, container and infrastructure issues alongside the team.
- Good understanding of networking, operating systems, infrastructure and production application dependencies.
- Experience with cloud platforms, particularly AWS;
OCI experience is a strong plus
- Practical experience operating containerized environments and Kubernetes, including troubleshooting workloads, deployments and platform issues.
- Strong automation mindset, with experience in scripting and configuration/infrastructure automation using tools such as Bash, Python, Ansible, Puppet and/or Terraform.
- Experience with monitoring and observability across metrics, logs, alerting and dashboards, using technologies such as Grafana, ELK/OpenSearch and Zabbix.
- Familiarity with Git, CI/CD pipelines and modern DevOps ways of working.
- Practical understanding of ITSM/ITIL practices, particularly incident,



problem and change management.
- A strong sense of ownership and accountability: mentality to get things done and drive issues through to resolution.
- Curiosity and a willingness to challenge existing approaches constructively and continuously look for opportunities to simplify.
- Energy and a genuine interest in growing further in your career
- Awareness of compliance and security obligations in an operational environment (business continuity, disaster recovery, vulnerability and incident response)
- Fluent business English

Technologies Our Team Uses

These aren't requirements for the Team Lead role, they're shared here to give you a sense of the tools and technologies the wider team uses day to day.

- Operating systems: Linux, Windows Server
- Cloud: AWS, Oracle Cloud Infrastructure
- Containers & orchestration: Docker, Kubernetes
- Monitoring & observability: Grafana, Zabbix, ELK/OpenSearch
- Engineering: Git, CI/CD pipelines
- Scripting: Bash, Python, PowerShell
- Automation and configuration management: Puppet, Ansible

Our offer

Health & wellness: private health insurance and employee assistance.
Holiday: 25 days per year.
Remote work: Enjoy the opportunity to work one day a week from home, with adaptable working hours where possible. You may also request to work up to four weeks per year from a different location.
Learning & development: Support your career progression with access to learning resources, ongoing conversations with your manager, and opportunities to share the knowledge you gain with your team.
Culture & impact: Be part of an international team with a startup mindset and play a key role in building our new office culture.

Additional notes

Employment is subject pre-employment screening (references & background checks). Please submit your CV in English.

📌 Team Lead It Operations (M/F/D) (Madrid)
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