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Were seeking an Accommodation Operations Specialist to join the team for the 12 to 9 pm shift in our eDreams ODIGEO Accommodation Operations team based in our Barcelona office

Why eDreams ODIGEO

Join the worlds leading travel subscription platform

Millions of customers every year across 44 markets 5 brands over 75 million Prime members since launching in 2017

More than 100 million searches per day on our websites more than 6 billion AI daily predictions

Over 1700 employees More than 60 different nationalities from all continents 99 permanent contracts

Were a leading travel tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription program

What you will do:

The Roles Key Responsibilities and Tasks

As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As an Accommodation Operations Specialist in the Accommodation Operations team you will be in charge of:

- Communicating with thirdparty providers and wholesalers in a B2B environment while closely coordinating with the B2C customer service team to ensure smooth operations and timely issue resolution
- Delivering twosided support by handling both internal and external requests in a timely solutionoriented manner
- Resolving partner and customer concerns by following established procedures and applying problemsolving when needed
- Collaborating with inventory and crossfunctional teams to ensure seamless daytoday operations
- Sharing clear and actionable feedback to support continuous improvement and team performance
- Contributing to the creation and maintenance of operational documentation and process guidelines




- Taking initiative on preventive tasks to anticipate customer needs and enhance the service experience
- Maintaining strong knowledge of products tools and workflows to provide accurate and effective support
- Working with CRM and ticketing systems to manage queries ensure followup and maintain productivity and SLA compliance
- Adjusting smoothly to new tools processes and evolving customer needs while supporting team goals in a fastmoving environment
- What do you need to succeed:

Good to have

Bring your unique perspective speak up and offer disruptive solutions Youll have the opportunity to learn and grow while making a real impact on our team Heres what you need to succeed:

Advanced level of English and Spanish mandatory and proficiency in any other European language eg French Arabic Tourism studies or previous experience in the industry Experience in customer service or front office positions Excellent written and oral communication skills Client focused and empathetic Ability to adapt fast to continuous changes Organised will handle a large volume of data and many different software Computer savvy: comfortable with Google tools Gdocs Gcalendar Gsites and CRM Self motivation and teamwork are expected

Whats in it for you?

The best talent deserves the best benefits

At eDO we want you to be a part of our success story and great culture Heres what we offer:





A rewarding Compensation package Prime Plus membership Competitive salary and benefits package including versátil benefits performancebased bonuses birthday day off discounts and partnerships relocation support and the possibility of choosing your equipment and even better keeping it for free after 3 years

Continuous learning to fuel your growth and explore new horizons Learn and grow with free Coursera access soft skills workshops tech training leadership development and more Plus enjoy a great onboarding program

Grow opportunities to empower your career and unleash your potential Personalised career paths and the eVOLVE Program will help you discover grow and thrive Internal mobility opportunities let you pursue horizontal career changes and promotions

Your Wellbeing is our Priority Embrace Freedom and Flexibility At eDO we value flexibility employee care and transparency We offer a hybrid homeoffice model focused on outcome not timeinseat Youll be able to find the right workpersonal life balance that suits you best

Work hard party hard We believe in having fun and connecting with colleagues Join eDO for afterwork events padel tournaments parties and more Create communities based on your passions like sports and music Come to work as you are with no dress code and enjoy free fruit coffee and tea at our offices

Enjoy a dynamic and healthy environment Be innovative take risks and share your ideas Our diverse and openminded teams support high performance learning and growth Youll work in an Agile Mindset environment with recognition at our core

Wanna take a peek into what its like to work at eDO? Follow us on LinkedIn and discover more about life at eDO

If you are ready for a career opportunity with unmatched benefits continuous learning and a supportive worklife balance look no further Take your career to new destinations by applying now and help our diverse inclusive and passionate team shape the future of travel

now

📌 Accommodation Operations Specialist (Barcelona)
🏢 Edreams Odigeo
📍 Barcelona