Requisition ID:

Work Area: Sales

Expected Travel: 0 - 10%

Career Status: Graduate

Employment Type: Regular Full Time

Career Level: T2

Hiring Manager: Beatriz Garrido

Recruiter Name: Camila Lopez Marsano

The official recruitment begins August 2026. By applying to this position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Customer Success Program starting March 2027. We will host info sessions about the Program in the months ahead

We help the world run better At SAP , we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of general commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Who You’ll Become

The Customer Success Manager (CSM ) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

What You’ll Do





As a CSM within the SAP Next Gen - Academy for Customer Success, you will be responsible to:

- Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.

- Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.

- Enhance skills around your solution portfolio, managing customer retention, and driving value realization.

- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

CSM focus areas:

- SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.

- SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.

What You Bring

- 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or

📌 Customer Success Manager (Madrid)
🏢 SAP
📍 Madrid