Why choose TD SYNNEX:

As a Fortune 500 general company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world’s largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.

Job Purpose:

Join our Cloud Systems & Services team and help drive operational excellence across TD SYNNEX's Cloud Marketplace business in 21+ European countries. As a Marketplace & Process Analyst , you will optimize business processes, support country teams and partners, improve platform adoption, and collaborate with sales, IT, vendors, and stakeholders to deliver scalable, high-quality solutions across Europe.

Responsibilities:

- Manage Freshdesk queues and ensure timely resolution of support requests.

- Act as the main point of contact for country teams, partners, and stakeholders.

- Analyze and improve operational processes to increase efficiency and service quality.

- Identify process gaps and implement continuous improvement initiatives.

- Support vendor-related operational activities and platform management.

- Provide operational insights and recommendations based on data analysis.





- Collaborate with IT and platform teams to enhance business operations.

- Drive user adoption and best practices across cloud and digital platforms.

Knowledge, Skills, and Experience:

- Strong analytical, problem-solving, and organizational skills.

- Experience in process improvement, operations, or business analysis.

- Excellent stakeholder management and communication skills.

- Knowledge of Cloud, SaaS, eCommerce, or IT services environments .

- Familiarity with ticketing systems (Freshdesk or similar), Excel, reporting tools, and process documentation.

- Experience with SAP and Microsoft Office is a plus.

- Understanding of IT distribution, vendor ecosystems, or channel business is an advantage.

- Interest in Cybersecurity technologies and cloud security concepts.

- Relevant certifications such as Microsoft Azure Fundamentals (AZ-900), Security Fundamentals (SC-900), AWS Cloud Practitioner, ITIL, Lean Six Sigma, or vendor cybersecurity certifications are highly valued.

- Fluent English;
additional European languages are a plus.

What's in it for you?

Hybrid Work Model – Combine the flexibility of remote work with the benefits of in-person collaboration (2 days in the office, 3 days from home).

📌 Cloud Marketplace And Process Analyst (Barcelona)
🏢 TD Synnex
📍 Barcelona