As a Luxury Reservation Consultant, you will be a key member of our Global Reservation Centre based in Barcelona, handling inbound booking calls and utilizing your sales skills to offer knowledgeable recommendations while reserving rooms and suites for our luxury brand hotels worldwide. You will leverage your expertise and passion for our spectacular, world-class locations and properties to engage guests in authentic conversations, driving bookings and maximizing revenue. Your ability to understand guest needs and provide tailored solutions will be key in delivering exceptional service and achieving sales targets.
Your mission will be to serve as the connection between Accor and our guests through:
-Responding to guests requests in an unscripted environment,



where we are known as Heartists® (Heart + Artist). Everything we do comes from the heart, and you have the freedom be creative in your guest conversations
-Having authentic conversations while you book integral travel experiences to luxury destinations
-Sharing your knowledge and your passion for hospitality, making thoughtful recommendations help your guests choose the right room and package for their need alemany (parlat Superior, escrit Superior), anglès (parlat Superior, escrit Superior)

📌 Accor Global Reservation Centre S.L. (Barcelona)
🏢 ACCOR GLOBAL RESERVATION CENTRE
📍 Barcelona